FAQS
LET US ANSWER SOME FREQUENTLY ASKED QUESTIONS
Frequently Asked questions
Are we NDIS registered?
Yes we are a registered NDIS provider and undergo extensive certification audits.
Do we offer NDIS Access Request Reports?
Yes we do. Click on the ‘services’ tab on our homecare for more information. You may be eligible for a Medicare or private health rebates on this service.
What age group are we best suited to support?
Our practice is set up to support individuals from 16 years and up, although we do occasionally provide some limited ad hoc services in younger age groups depending on the nature of the service.
Are you ‘equipped’ with the knowledge of the NDIS framework?
We have supported our clients with plan reviews (including change of circumstances, S100), AT, SDA and CHM applications, functional capacity assessments to secure therapy and support hours … and even the difficult process justifying the evidence required at AAT hearings.
Although the ‘goalposts’ change, we network regularly and stay on top of the latest information as it comes to hand.
Can you come to me? Can I come to you?
Due to the nature of the services we provide, it is more common that our therapists visit clients in their home or workplace. However, we have a brand new custom fit out at our Mawson Lakes practice with a ‘neuro-focused’ rehab gym equipped with gait training ceiling hoist, parallel bars and full gym fit out.
We also have a number of OT treatment spaces to empower skill development, replicate the home for assessments and provide a nurturing environment for clients to visit.
Do you have a culturally diverse team?
Although we are all Australian citizens and predominantly ‘born and bred’ in Australia, a select few of our workers are from culturally diverse backgrounds and better able to understand and connect with those who may struggle with the Australian culture.
We also work with TIS National and organise interpreter services upon request.
Do you have a mixed gender workforce?
We have both male and female physiotherapists and female occupational therapists and therapy assistants within our team.
Are the OT’s home modification qualified?
What screening processes do your workers have?
Although we are not a paediatric service, our staff do hold a Working With Children Check as we often support older teens and our older customers often have children or grandchildren present at times of service delivery.
What is your infection control policy?
A link to our infection control policy can can be send upon request.
All of our staff members are required to be double vaccinated with the required TGA approved COVID-19 vaccinations and annual flu vaccinations. Our staff wear PPE according to risk assessment, which typically includes wearing of an N95 or P2 mask if their is a known airbourne risk, gloves and a rigorous infection control process with any equipment brought into and our of your home.
Are you a neuro affirming practice?
Yes we are. Many of our staff members have lived experience with neurodiversity and the culture we create within our practice has these values instilled with the way we conduct ourselves.
We offer various ways to communicate with us, the language and way we communicate is open and unbiased and we celebrate strengths of individuals and harness their unique talents to create strategies with them to life a truly authentic and wholesome life.
Functional Capacity Assessments - There are so many providers out there, is the scope in the report like for like?
Unfortunately not all templates are created with identical scope from provider to provider. Our unique template has been created and recreated by our Senior Clinical Team to ensure that we present evidence that directly links the participant’s needs to specific funding requests that align with the R&N criteria.
You are welcome to ask for a de-identified copy of our templates to see the scope and depth that our team go into in order to advocate for people whom we support.
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